ISYS111 Lecture 8: 8
17 Jun 2018
School
Department
Course
Professor
TOP MANAGERS: keep organisation's mission and strategies clear
SUPPORT
TEAM LEADERS/MANAGERS: help the operating workers do their jobs
and solve problems
SUPPORT
OPERATING WORKER: do work directly affecting customers/ client
satisfaction
SERVE
CUSTOMERS/CLIENTS: ultimate beneficiates of the organisation's efforts
Low- level managers: conceptual skills: the ability to think analytically and
achieve integrative problem solving
Middle-level managers: human skills: the ability to work well in cooperation
with other people
Top-level managers: technical skills: the ability to apply expertise and perform
a special task with proficiency
Interpersonal roles:
How a manager interacts with other people
• Figurehead
• Leader
• Liaison
Informational roles:
How a manager exchanges and process information
• Monitor
• Disseminator
• Spokesperson
Decisional roles:
How a manager uses information
• Entrepreneur
• Disturbance handler
• Resource allocator
• Negotiator
Historical foundations of management
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