MGMT20001 Lecture Notes - Lecture 6: Conflict Management, Best Alternative To A Negotiated Agreement

• School: University of Melbourne
• Department: Management
• Course: MGMT20001
• Professor: All

Document Summary

Conflict is a process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about. The traditional view of conflict is that all conflict is harmful and must be avoided. Interactionist view of conflict is the belief that conflict is not only a positive in a group but that it is also an absolute necessity for a group to perform effectively. Functional conflict supports the goals of the group and improves its performances. Task conflict is over content and goals at work. Process conflict is over how work gets done. Causes of conflict: communication problems, interpersonal issues, structure. Functional outcomes: brings into open problems that have been ignored, challenges grouthink, encourages new ideas, improve decision making by challenging assumptions. Dysfunctional outcomes: negative emotions and stress, reduces communication required for coordination, destroys group cohesion.