INFO3333 Lecture Notes - Lecture 7: Ishikawa Diagram, Data Visualization, Quality Management
22 Jun 2020
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Document Summary
The totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs: has two main aspects, conformance to requirements: process and product meet was written down. Fitness for use: can be used as intended: these would be the same if written requirements perfectly captured user needs. Man agin g quality: many mechanisms can be used to see whether the process, documents, and product have high quality or not, review-based: other people examine what has been done. Many eyes look at each document with structured review procedures to take out ego and avoid criticisms becoming personal: test-based: perform some standard experiment to measure success. Con trollin g quality: detailed ways to respond to poor quality (and keep improving it, many techniques are based in statistics. Responding to de te cte d failure s. Identify the cause (not just the trigger but also systemic issues)
