PHAR2822 Lecture Notes - Lecture 1: Windows Management Instrumentation, Jargon, Active Listening
Document Summary
Communicating and educating in pharmacy provision of verbal and written information. Counselling a patient is about their disease and knowledge about, knowing how to use the medicine and the benefits to their health. Educating the patient about their medicines or disease state. Provision of information: verbal counselling or written information. Correct amount of info and appropriate content. Communicative/interactive health literacy more advanced cognitive and literacy skills, together with social skills, can extract information and derive meaning. Critical health literacy more advanced cognitive and literacy skills, otgethwe with social skills, can critically analyse info. Provide information which is clear, concise and relevant. Appropriate language (telling people what to do) Perceive and identify the surface and underlying feelings of the other persons statements and respond in a manner that lets them know you understand. To establish a relationship with the patient and to develop trust. To demonstrate concern and care for patient.
