COMM 226 Lecture Notes - Lecture 4: Business Process Model And Notation, Six Sigma, Sales Process Engineering
18 Sep 2017
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Document Summary
Module 4: using is to improve processes: hundreds/thousands of processes bring you a bagel in the morning, all business activity comes about through the interaction of business processes. Examples of processes: to fulfill a pizza order, order, assemble, bake, package, deliver. Is can be used to improve processes: both sequential processes and independent processes, ex: facebook to do events, turbotax to do taxes. Information systems used for this are transaction processing systems (tps: managerial processes: concern resource use, planning, assessing, analyzing resources in pursuit of objectives, ex. Which personnel to promote: occur less frequently and with less computerized actors. Information system for this is called executive support system (ess) What are examples of common business processes: three characteristics of processes, scope (strategic, managerial, operational, objectives (effective, efficient, place within value chain. Inbound logistics processes: receives, stores, disseminates product input, procurement: operational process that acquires goods and services, ordering ingredients.
