COMMERCE 1BA3 Lecture Notes - Lecture 6: Root Mean Square, Deadweight Loss, Total Quality Management
16 Dec 2016
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Document Summary
Organizational change: all organizations must change because of forces in the external and internal environments, more environmental change requires more organizational change. How and how much: change requires, resources, modi cation of routines and process, if both are not available, -> inertia - basically not being able to move or change, change and organizational effectiveness. Lewin"s model: unfreezing - recognize that some current state of affairs in unsatisfactory, change - implement a plan to move the organization to a more satisfactory state, refreezing - stabilize the new state including behaviour, attitudes, structures. Issues in the change process: diagnosis, resistance, evaluation and institutionalization, involves unfreezing current attitudes and behaviours, changing them, and then redressing the newly acquired attitudes and behaviour. Issue: diagnosis: diagnosis - connect data to clarify the problem and suggest changes to implement, may lead to unfreezing, observations, surveys, interviews , change agents - helps with complex and non-routine problems, proper diagnosis is a must!
