COMMERCE 1BA3 Lecture Notes - Lecture 9: Workplace Bullying, Organizational Conflict, Negotiation

• School: McMaster University
• Department: Commerce
• Course: COMMERCE 1BA3
• Professor: Firat Sayin

Document Summary

Process that occurs when one person, group, or organizational sub-unit frustrates the goal attainment of another. Relationship conflict interpersonal tensions among individuals that have to do with their relationship per se, not the task at hand. Task conflict disagreements about the nature of the work to be done. Process conflict disagreements about how work should be organized and accomplished. Avoiding low assertiveness of one"s own interests + low cooperation with the other party. Accommodating cooperation with the other party + not asserting one"s own interests. Distributive negotiation win-lose negotiation in which a fixed amount of assets is divided between parties. Integrative negotiation win-win negotiation that assumes that mutual problem solving can enlarge the assets to be divided between parties. Conflict is not all bad, but often causes stress. Stressors environmental events/conditions that can induce stress. Stress reactions behavioural, psychological, physiological consequences of stress.