COMMERCE 2BC3 Lecture Notes - Lecture 22: Performance Appraisal, Podcast, Job Performance
1 May 2016
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Document Summary
Performance: observable behavior that contributes to the accomplishment of an organization"s goals. Performance management is a broad concept with 3 parts, one part of it is performance appraisal. Performance management: process of ensuring that employee behavior is congruent with organizational goals. If this is done well, there is a backwards and forwards looking aspect of the process. Figure 7. 2: model of performance management in organizations. Individual attributes influence individual behaviours and individual behaviours influence the objective results. These are factors of organizational strategy and situational constraints. Focusing your performance management on only individual attributes is very problematic; it should be based on the other 2 factors as well. 3 main purposes of performance management: strategic: ensure employees have the skills to achieve company goals, administrative: to make employment decisions (promotion, pay raise, etc, developmental: seek to improve performance; address weaknesses- coaching, training. Performance criteria/measures: what should be measures to arrive at an assessment of how well someone is performing.
