COMMERCE 4BI3 Lecture Notes - Lecture 1: Scientific Modelling, Task Analysis, Organizational Culture

• School: McMaster University
• Department: Commerce
• Course: COMMERCE 4BI3
• Professor: Willi Wiesner

Document Summary

Crew resource management (crm) training: team training that teaches team members to use all available resources people, information and equipment. It focuses on critical cognitive and interpersonal skills communication, decision making to improve crew coordination and performance. Performance management: the process of establishing performance goals and designing interventions and programs to motivate and develop employees to improve their performance. Performance management is not a single event like a performance appraisal or a training program; rather it is a comprehensive, ongoing and continuous process that involves various activities and programs designed to develop employees and improve their performance. The performance management process involves: performance expectations and goals: these goals should stem from organizational or department-level goals which ensures that employees are aligned with department and organizational goals. Managers make clear goals by setting smart goals- goals that are specific, measurable, attainable, relevant and have a time frame: monitor performance and provide feedback, performance evaluation and consequences.