MEDRADSC 3B03 Lecture Notes - Lecture 16: Toyota Production System, Quality Management, Organizational Culture
20 Aug 2020
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Document Summary
Integration of all organizational functions (marketing, finance, design, engineering, & production, customer service, etc) Everyone in the organization or team is involved to some extent. Continuously improving results in all aspects of work = increase quality product overall. Tqm is a philosophy of continuous quality improvement - top down approach. Organizational culture, attitude & organization that strives to provide customers with an optimal product or service. Mistakes can be avoided & defects can be prevented with a optimum qi process. Has roots in manufacturing for more than 50 yrs. Change doesn"t take place easily - where it does happen there is usually an external factor influencing the change. Japan: dominated the world market due to their adaptation of qa in the production process - these processes of qa in the latter part of the 20th century has assumed growing importance in healthcare & education.
