SOCSCI 2HR3 Lecture Notes - Lecture 6: Task Analysis, Customer Service, Job Performance
2 Nov 2016
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Document Summary
Sets the tone immediately for employees so they can tell whether or not they will fit in. To provide new employees with basic background information about: The organization and co-workers - organizations culture/climate/strategy. A good job orientation leads to a better job performance and employee loyalty. Less disciplinary action, employees are able to preform to the level that is expected of them because its been made clear; fewer grievances. Employees understand what to look for and what to avoid. How to report things that are unsafe. Gives employees an idea of the things expected of them. Overcome reality shock - discrepancy between new employees expectations and real- ity. Too much information in a short time, leading to an overwhelmed employee. Hr information is too broad; supervisory information is too detailed. When current performance does not meet expectations (won"t do vs. can"t do?) When jobs change (prepare employees for future)
