ITM 100 Lecture Notes - Lecture 1: Professional Agrologist, Kroger
9 May 2018
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Itm100
Rule 1: business drives tech – not reversed.
Rule 2: tech. provides solutions/alternatives to address business problems and opportunities.
Case analysis
Case statement – steps:
• Brief statement of the case
• What is the case about?
• Summarize the essence of the case in one or two paragraph (3-6 sentences)
Case background
• Context – history
• Relevance – stick to case/focus
• Brief (half a page)
Problem statement
• What is the problem
• What are the causes of the problem?
• Is there always a problem?
• Is there one problem or many?
Opportunity statement
• What is an opportunity
o Opportunity: potential of growth/to be better – to do something that has been
never done before – go beyond
Problem analysis (PAG PAU)
• Problem as given problem as understood
o What is it that has been identified as a problem
o How you move it to be understood
Issue Analysis
• What is an issue?
• What is the issue?
• What do we do with issues?
• Do we need to deal with the issue?
• Do we need to address the issue?
• Is the issue synonymous with the problem?
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ITM 100 Full Course Notes
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Document Summary
Rule 1: business drives tech not reversed. Rule 2: tech. provides solutions/alternatives to address business problems and opportunities. Case statement steps: brief statement of the case, what is the case about, summarize the essence of the case in one or two paragraph (3-6 sentences) Case background: context history, relevance stick to case/focus, brief (half a page) Opportunity statement: what is an opportunity, opportunity: potential of growth/to be better to do something that has been never done before go beyond. Problem analysis (pag pau: problem as given problem as understood, what is it that has been identified as a problem, how you move it to be understood. Recommended alternative: always recommend from the set of alternatives never go outside of the focus. Kroger stores use multiple information systems such as infrared sensors that are located at the entrance for customers to predict rush hours. Also, they have created wireless networks such as phone applications to enhance the experience of loyal customers.
