ITM 305 Lecture 5: Chapter 2

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 305
• Professor: Nurul Hurda

Document Summary

Technology architecture a set of computing hardware, network hardware and topology, and system hardware employed by an organization. Application architecture the organization and construction of software resources to implement an orga(cid:374)izatio(cid:374)"s i(cid:374)for(cid:373)atio(cid:374) syste(cid:373) Supply chain management (scm) a client/server application that supports inventory control, purchasing, and distribution. Retail store system (rss) a retail store package with point-of-sale processing. Customer support system (css) - supporting customer inquiries, shopping cart, order tracking, shipping, back orders, and returns. New consolidated sales and marketing system (csms): sales subsystem. Integrates online, phone, and retail stores: order fulfillment subsystem. Track shipments, rate products and services: customer account subsystem. Hoppi(cid:374)g history, li(cid:374)kups, (cid:862)(cid:373)ou(cid:374)tai(cid:374) (cid:271)u(cid:272)ks(cid:863) rewards: marketing subsystem. Promotional packages, partner relationships, more complete merchandise information and reporting. Interviews, questionnaires, documents, observing business processes, researching vendors, comments and suggestions: define requirements. Modeling functional requirements and non- functional requirements: prioritize requirements. Essential, important vs. nice to have: develop user-interface dialogs.