MHR 405 Lecture Notes - Lecture 4: Subjective Expected Utility, Emotional Labor, Job Satisfaction

• School: Ryerson University
• Department: Human Resources
• Course: MHR 405
• Professor: Robin Church

Document Summary

Emotions: psychological, behavioural, and physiological episodes that create a state of readiness. 2 features of all emotions: evaluation (core effect) evaluate that something is good/bad, activation generate internal energy/effort. Cognitive dissonance: emotional experience caused by a perception that our beliefs, feelings, and behaviour are incongruent. Inconsistency generates emotions that motivate us to increase consistency. Instead, we reduce dissonance by changing our beliefs/feelings about the attitude object. Emotional labour: effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions. Emotional dissonance conflict between true and required emotions. Associated with better relations, emotional labor, leadership, social decisions, job interviews, knowledge sharing. It can be learned training, coaching, practice, feedback. Job satisfaction: perso(cid:374)"s e(cid:448)aluatio(cid:374) of his or her jo(cid:271) a(cid:374)d (cid:449)ork (cid:272)o(cid:374)te(cid:454)t. Appraisal of the perceived job characteristics, work environment, and emotional experience at work. Affective commitment: emotional attachment to, identification with, and involvement in an organization.