MHR 405 Lecture Notes - Lecture 1: Presenteeism, Job Performance, Job Satisfaction

• School: Ryerson University
• Department: Human Resources
• Course: MHR 405
• Professor: Frank Miller

Document Summary

Motivation- the forces within a person that affects his or her direction, intensity and persistence of voluntary behaviour. Ability- the natural aptitudes and learned capabilities (skills and knowledge) required to successfully complete a task. Role perceptions- how much a person understands the job duties assigned or expected of them. Situational factors- the conditions beyond the employee"s immediate control that constrain or facilitate behaviour and performance. Task performance- the goal directed behaviours under the individual"s control that support organizational objectives. Organizational citizenship behaviours (obcs)- various forms of cooperation and helpfulness to others that support the organization"s social and psychological content. Counterproductive work behaviours (cwbs)- voluntary behaviours that have the potential to directly or indirectly harm the organization. Joining and staying w the organization- hiring and retaining talent. Presenteeism- attending scheduled work when one"s capacity to perform is significantly diminished by illness or other factors: not good, can get other ppl sick or worse themselves.