ADM 2336 Lecture Notes - Lecture 2: Flight Attendant, Seat Belt, Job Performance
15 Dec 2019
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Document Summary
Job performance: employee behaviors that contribute (positively or negatively) to accomplishing the organization"s goals. Job performance results: the outcomes associated with those behaviors. Task performance employee behaviors that are directly involved in the transformation of organizational resources into the goods and services that the organization produces. Well known or habitual responses by employees to predictable task demands. Eg a flight attendant routinely demonstrating how to buckle a seat belt. Thoughtful responses by an employee to unique or unusual task demands. Eg in the event of a flight crash/malfunction, how do the flight attendants adapt from their normal jobs, to helping people to safety. Ideals or physical outcomes that are both novel and useful. Eg suggesting a two piece swimsuit instead of a one piece swimsuit (before they were a thing) A process by which an organization determines requirements of a specific job. List all activities involved in the job.
