ADM 2341 Lecture Notes - Lecture 8: Fundamental Attribution Error, Selective Perception, Bounded Rationality
9 May 2016
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Document Summary
Learning: relatively permanent changes in an employees knowledge or skill that result from experience. Decision making: process of generating and choosing from a set of alternatives to solve a problem. Expertise: refers to the knowledge and skills that distinguish experts from novices and less experienced people. Explicit knowledge: knowledge that is easily communicated and available to everyone (content knowledge: know what) Tacit knowledge: knowledge learned through experience (know how) ( knowledge in practice, in action) Operant conditioning: we learn by observing the link between our voluntary behaviour and the consequences that follow it. Positive reinforcement: when a positive outcome follows a desired behaviour. Negative reinforcement: when an unwanted outcome is removed following a desired behaviour. Ex: perform a task so that you will not be reminded (ex: wear hard hat to stop reminders or take down signs or penalties) Extinction: when there is the removal of a consequence following unwanted. Ex? when to use? (when someone starts a new task)
