CMN 2148 Lecture Notes - Lecture 4: Job Satisfaction, Reinforcement

• School: University of Ottawa
• Department: Communication
• Course: CMN 2148
• Professor: Mary Hawkins

Document Summary

Intrapersonal experiences: comprises our personal needs, predispositions for behaviour, communication competencies, and expectations. Motivation: term to describe intrapersonal experiences that influence behaviour. Intrapersonal experience: based in part on self concept, which is influenced by a variety of past experiences, including various group affiliations, composed of personal needs, self concept, predispositions for behaviour, communication competencies and expectations. Maslow"s hierarchy of needs: behaviour is influenced by internal needs, based on an ascending order of physiological, safety and security, love and social belonging, esteem and prestige, and self actualization needs. Herzberg"s motivation-hygiene theory: behaviour is a result of both internal and external factors, satisfaction and dissatisfaction are not polar opposites, and what produces dissatisfaction with work when corrected will not necessarily produce satisfaction. Communication apprehension: predisposition for behaviour described as an individual"s level of fear or anxiety associated with either real or anticipated communication with others.