CMN 2148 Lecture 5: CMN2148 Chapter 8
16 Feb 2017
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Document Summary
Chapter 8: participating in organizations: developing critical organizational. Decision making: process of choosing from several alternatives. Problem solving: multistage process of moving an issue, situation or state from an undesirable to a more desirable condition. Leader-made decision: leader of a group makes a decision and announces it to the group. Participation challenges for problem solving and decision making: changing demographics in the workplace, problem solving and decision making increasingly are virtual, ethical dimensions. Influences on ps and dm: organizational vs. individual culture, problem/decision issue, communication competency, technical competency. Standard agenda: process for decision making based on reflective thinking. The diagnostic phase: understanding the charge, understanding and phrasing the question, fact finding, setting criteria and limitations. The solution phase: discovering and selecting solutions, preparing and presenting the final report. Brainstorming: technique for generating ideas for problem solving based on methods that break away from linear and controlled process; encourages maximum idea generation in a short period of time.
