CMN 4131 Lecture Notes - Lecture 2: Daniel Goleman, Nonverbal Communication, Linguistics

• School: University of Ottawa
• Department: Communication
• Course: CMN 4131
• Professor: Stephanie Larrue

Document Summary

4 steps to resolve conflict o! as opposed to judging o! judgment often creates conflict. Really feeling really hard other person"s and your feelings o! Helps you keep your mind more clear as well. Don"t use the term but", it doesn"t help the conflict. You can switch but" to and" that will just acknowledge differences as oppose to opposing them which could create conflict. Being positive creates hope and energy to think better and find solutions. Creating and understanding shared meaning o! mutual interests o! reciprocity o! making sure you"re working together and being aware of the o! Its about being together how can we work together with other person. them. o! The two parties don"t even want to be in conflict deep down. Demonstrating engagement in the negotiation process o! showing more commitment, the more you help the fluidity, you help the process to get in gear.