Computer Science 1032A/B Lecture Notes - Lecture 5: Supplier Relationship Management, Sales Management, Customer Relationship Management

• School: Western University
• Department: Computer Science
• Course: Computer Science 1032A/B
• Professor: ALL

Document Summary

Automation moves work from human side to computer side. Transfer of work done by people to computers: Hardware - software - data - procedures - people. Hardware and people are actors - who take on actions. Before had to check price label on item then punch it in, now scanners and barcodes make shopping easier and quicker. Better for businesses now because shopping is faster now people don"t shop in bulk and go shopping for needed items every 2, 3, 4 days. People go buy necessary items however due to impulse buying and human nature, more is always bought thus higher profits and better for businesses. Work balanced between automation and manual activity. Selecting suppliers is complicated (manual) but searching database is repetitive (automated) A network of organizations and facilities that transforms raw materials into products delivered to customers. Involves customers, retailers, distributors, manufacturers, suppliers, transportation companies, warehouses, inventories.