Management and Organizational Studies 2181A/B Lecture Notes - Lecture 10: Nonverbal Communication, Swear Jar

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Tony Francolini

Document Summary

Weak technology in an organization inhibits communication between the device and user. The specialized language used by job holders. Mos to a queen"s student vs. western student. Paraverbal communication tone of voice; inflection; how you say it changes the meaning. Nonverbal language of work the transmission of messages by some medium other than speech or writing (body language, props, clothing, artifacts) Gender differences influence the way that men and women are perceived/treated in the workplace. Men are considered working on the power position to position themselves as one-up". Women are concerned with building rapport and find themselves at a one-down": women consider conversations to get intimate, men consider conversations for information to get points across. Ritual opposition men use ritual opposition or fighting to communicate ideas. Chain of command lines of authority and formal reporting relationships in an organization. 3 necessary forms of communication: downward comm, upward comm, horizontal comm.