Management and Organizational Studies 2181A/B Lecture Notes - Lecture 2: Role Conflict, Negative Affectivity

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Tony Francolini

Document Summary

All employees: job insecurity and change, role ambiguity. Interpersonal conflict: work-family conflict, sexual harassment, bullying. Executives and managers: heavy, continuing workload, heavy responsibility. Operative employees: poor physical conditions, poor job design. Boundary roles: role conflict, emotional labour, sales(cid:373)a(cid:374) a(cid:374)d (cid:271)u(cid:455)ers: has (cid:374)ot o(cid:374)e (cid:271)oss (cid:271)ut t(cid:449)o the (cid:272)usto(cid:373)er a(cid:374)d the (cid:271)oss. Stressors: failed negotiations, over piling workload, pressure from boss she has (cid:272)o(cid:374)fli(cid:272)t with the decision, poor work-life balance. Stress reactions: high blood pressure, worried because of her friends in the company. How does suzie deal with stress: anxiety reduction (turning mail off) o(cid:374)l(cid:455) short ter(cid:373) Reactions to stress: behavioural reactions, psychological reactions, physiological reactions. Personality: can negate or amplify both the influence of the stressor and the stress reactions. Three personality traits: locus of control, type a behaviour pattern. Strong need for control and competitiveness affected by stressors (increased stress: negative affectivity. Anxiety reduction: reduce the severity of a stress reaction.