Psychology 2660A/B Lecture 19: Chapter 10

• School: Western University
• Department: Psychology
• Course: Psychology 2660A/B
• Professor: John Meyer

Document Summary

Chapter 10: work attitudes & behaviour. Tendency: attitudes are important because they can predict behaviour. The study of work attitudes: a general framework. Note: attitudes serve a mediating role. Ocb = organizational citizenship behaviour. Cwb = counterproductive work behaviour. A pleasurable, positive emotional state resulting from the cognitive appraisal of one"s job or. Definition job experience that has implications for behaviour. Science: test the hypothesis that satisfied workers are more productive than dissatisfied workers . Practice: respond to a request from senior management for information on how satisfied employees are. Job diagnostic survey (jds: general: faces. Job descriptive index (jdi: work- in- general) Job descriptive index (jdi: original: minnesota satisfaction questionnaire (msq) Job diagnostic survey (jds: facet) Standard measures of job satisfaction generally focus on the cognitive and/or affective evaluation of a job. Theories of job satisfaction tend to vary in terms of the emphasis placed on the different antecedent categories.