BU354 Lecture Notes - Lecture 12: Jack Welch, Performance Appraisal, Continual Improvement Process
Document Summary
What employees are doing and how well they"re doing. Continuous improvement finding mistakes employees are making. If organizations are going to be competitive, organizations must be efficient and effective based on performance by employees: if you"re not adding to efficiency or effectiveness of organization, you won"t be successful in the long term. Must know what you"re doing well and what should be improved. Individual perspective: individual employees need to know what they"re doing well or what they"re not doing well so they can focus not only on their development needs, but also on their strengths. Identifying performance needs (ksas required for position and if employee doesn"t have it, training is required) Performance management: evaluative component judgmental (behaviour/value of your contribution being recorded by manager, developmental partnership between employee and manager/team leader. Judgmental evaluation managers don"t want to be bearer of bad news. Difficult to tell employees that they"re not being a good team member.
