BU385 Lecture Notes - Lecture 13: Hourly Worker, Quality Management, Statistical Process Control
Document Summary
Went to japan after ww2 to assist japanese in improving quality and productivity. Deming prize established in his name in 1951. Unknown to business leaders in na worked with japanese for ~30 years until na companies turned to deming and embraced his philosophy and requested his assistance in setting up quality improvement programs. Compiled a list of 14 points he believed were the prescription needed to achieve quality in an organization. Message: cause of inefficiency and poor quality is the system, not the employees. Felt it was (cid:373)a(cid:374)age(cid:373)e(cid:374)t"s respo(cid:374)sibility to correct system to achieve desired results. Stressed need to reduce variation in output accomplished by distinguishing between special causes of variation (correctable) and common causes of variation (random) Create constancy of purpose toward improvement of g/s with plan to become competitive and stay in business decide to whom top management is responsible.
