OL140 Lecture 20: Ol140 lecture 20
Document Summary
Opposition: people disagree w social, political or ethical position of majority. Lack of identification: with the beliefs, norms or values of the group (e. g. , social identity theory) Feelings of inclusion: people don"t know how they fit in . Lack of communication & social skills: so they can"t relate to the group. Ask them about their ideas, attitudes and feelings lomoar cpsd| 5490467. Conflict: usually is uncomfortable but is not necessarily bad, can negatively impact our feelings of esteem, affiliation, and control. Part of our jobs as leaders is managing conflict to produce positive change o. A felt struggle between two or more interdependent individuals over perceived incompatible differences in beliefs, values and goals or over differences in desires for esteem, control and connectedness. Conflict is emotional; managing emotions is hard (emotional intelligence) Two or more opposing forces coming together. We are all different; conflict is inevitable.
