ADMS 2400 Lecture Notes - Civic Virtue, 360-Degree Feedback, Boosterism

• School: York University
• Department: Administrative Studies
• Course: ADMS 2400
• Professor: Sabrina Deutsch Salamon

Document Summary

Adms2400 may. 8 week 1_lecture 2 behavioural outcomes 1. Job performance - employee behaviours that contribute, either positively or negatively, to the accomplishment of organizational goals: task performance (positively, citizenship behaviour (positively, counterproductive behaviour (negatively) Voluntary employee activities that contributing to organizational goals by. Interpersonal improving the context in which work takes place: organizational. Discretionary acts that go beyond normal job expectations to assist, support, and develop co-workers and colleagues: helping, courtesy, sportsmanship. Discretionary behaviours that benefit the larger organization by supporting and defending the company, working to improve its operations, and being especially loyal to it: voice, civic virtue, boosterism. Adms2400 may. 8 week 1_lecture 2 behavioural outcomes 2. Relevant in virtually any job, regardless of the particular nature of its tasks, and there are clear benefits of these behaviours in terms of the effectiveness of work units and organizations. Become even more vital during organizational crises, when beneficial suggestions, deep employee involvement, and a positive public face are critical.