HRM 3420 Lecture Notes - Lecture 42: Chief Operating Officer
3 May 2018
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HRM 3420 Lecture 42 Notes – The Biological Program Committee
Introduction
• Although ost of her suordiates ere ritial of Walker’s perforae, aagers at
the most senior levels in the zoo were strongly supportive of her.
• She was always deferential to their views, and they felt she was right not to cave in to
employee concerns.
• In most zoos, the general curator oversees the work of the curators, zookeepers.
• Veterinarians and attempts to resolve any issue that might come up among the three
groups. However, City Zoo had no general curator.
• When the zoo hired Robert Stellenbosch as COO in 2011, he was unable to serve as
general curator, a role his predecessor had filled, because he had no previous animal
experience.
• Shortly after Stellenbosch was hired, Lau announced that the newly created Biological
Program Committee (BPC) would perform the duties normally handled by the general
curator.
• The committee consisted of the curators of Mammals, Birds, Reptiles, and Fishes, an
animal ehaiour speialist, ad eers of the zoo’s eteriary staff.
• Only the four curators and the animal behaviour specialist had voting rights on the
committee, however.
• The curators took turns chairing the monthly committee, rotating the position every few
months.
• No one else was allowed to chair the committee.
• Not everyone was happy with the new management committee meetings.
• Bernardino, who had had a very good relationship with the former general curator, felt
that his authority was diminished because of the BPC structure.
• Bernardino also objected that he was not able to rotate into the role of committee
chair.
• He complained that the curators did not pay enough attention to animal-care issues.
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