BUSA 2105 Lecture Notes - Lecture 2: Nonverbal Communication
5 Feb 2021
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Document Summary
Remember that formal and informal communications exist in all organizations. Interpersonal intelligence is very important in communication; you need to be actively involved in order to successfully communicate. Behavioral theories help inform the dynamics of communication. People communicate with the goal of mutual trust, pleasure and psychological well-being. Non-verbal communication: extremely important element of effective communication: At least 90% of a communication is non-verbal. Add cultural diversity to this mix and it becomes apparent how important non-verbal cues are to a communication transaction. Remember, what your receiver sees is vital to communication. Hardest of all communication skills (yet the least taught) Most of your day is spent listening and speaking. It is exceptionally difficult to multi-task and listen at the same time (don"t even try) Not using non-verbal cues (eye contact most powerful) Bad listening habits: (see page 29 in text) Effective listening habits: (see page 31 in text)
