SCM 424 Lecture Notes - Lecture 1: Operations Management
15 Sep 2016
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[associated with pp 1-1 intro to process analysis] Goal of any company is to make money through selling products or services. People: processes: (the process of combining resources and materials) Difference between corporate strategy and operations strategy: capabilities: current, needed, plans. Price, quality, time, and variety are mainly what customers look for. Order qualifiers- the minimum needed by a product or service to be competitive in your eyes. Order winners- what sets the product apart and puts it above the others. Introduction to process analysis (definitions to know and understand) Process: diagrams: square = activity, = physical movement, - - - > = info flow, triangle (upside down or right side up) = , diamond = conditional. Manufacturing throughput time: theoretical vs. actual. Theoretical: the best time that a unit can take to get through the system if you minimize it. Best to determine when a system is empty.
