ACCTG 1 Lecture Notes - Lecture 15: Soft Skills, Roman Jakobson, Phatic Expression
Document Summary
Setting the scene: communication as the essence of management. Four cores functions: planning, organizing, leading and motivation, controlling nothing would work without communication. At least 80 percent of a manager s waking hours are spent in verbal communication . Leader taking responsibility for the work of others; motivation employees. Liaison making contacts outside their own unit. Disseminator sharing the information they have gathered with other organization. Spokesman representing the organization to the outside world. Entrepreneur seeking opportunities for improvement and initiating change. Disturbance handler intervening in response to unexpected events or conflicts. Resource allocator deciding who will get what. Negotiator negotiating on behalf of the organisation. Boundary-spanning involve activities that span the boundaries between organisations/organizational units. External vs. internal communication distinction between the two categories is blurred. If communication is handled well, it contributes to an organisations success; if handled badly it can have negative consequences.
