ACCTG 1 Lecture Notes - Lecture 16: Henry Mintzberg, Waking Hours, Organizational Communication
Document Summary
Introduction to business communication: communication in business: managers, models, modes. Communication constitutes the activities: planning, organizing, leading and motivating, and controlling. E. g. reports and meetings when establishing a strategy. Whetten and cameron: 80% of a manager"s waking hours are verbal communication . Eccles and nohria: interaction as a main activity . Example of communication use: reporting lines in hierarchical relationships. 10 different roles grouped into 3 categories: interpersonal , informational and decisional . Some are inward-facing (e. g. resource allocator) and others outward-facing (e. g. Some are inward-facing (e. g. resource allocator) and others outward-facing (e. g. liaison) which are boundary-spanning. Some roles face both which has an impact how the manager communicates (e. g. negotiator, figurehead) The ten roles are not easily separable form an integrated whole. Taking responsibility for the work of others; motivating employees. Making contacts outside their unit (their organization or department) Disseminator: sharing the information they have gathered with others in the organization.
