04:189:101 Lecture Notes - Lecture 12: Organizational Communication, Organizational Culture, Videotelephony

• School: Rutgers University
• Department: Communication and Informatio
• Course: 04:189:101
• Professor: Linardopoulos

Document Summary

Organizational communication: direction of messages, style of messages (formal vs. informal, trust, expectations and relationships between management and employees, decision-making, responding to different communication styles, organizational communication obstacles, organizational (cid:494)culture(cid:495) Job rationale: employee performance appraisals, policy & procedures, motivational appeals. Upward communication: employee work, achievements & progress, employee opinions & feelings, outlines of work problems. Horizontal communication: coordinating tasks, solving complex problems, sharing information, resolving conflicts, empowering teams. Indicates the health of the organization: adds to employee satisfaction & commitment, travels fast. Traditional model: rational, task-oriented, usually written, social side less important, structured roles define expectations, expectations determined by position, mainly downward. Human relations model: supportive, but mainly downward, employee needs treated with tlc, feedback from employees & grapevine, communication skills used to develop & maintain relationships. Theory y/human resources: messages travel in all directions, decisions shared & based on complete input, feedback & listening encouraged, atmosphere of confidence & trust exists, downward messages satisfy employees.