04:192:201 Lecture Notes - Lecture 13: Nonverbal Communication, Facial Expression, Eye Contact
28 Jan 2020
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Document Summary
Chapter 14: communicating comfort and support in interpersonal communication. The involvement and warmth a person communicates through different channels of nonverbal communication. The ability to feel a vicarious emotional response that mirrors the emotional experiences of others. When you empathize, you share that person"s emotional experience. When we observe emotions, our brains show patterns of activation. A quality of messages that validate, recognize, or acknowledge the recipient"s feelings and experiences. The ability to understand a situation from someone else"s point of view. Informational support : give advice or point out helpful facts. Emotional support : focus on how a person is feeling and attempt to make that person. Network support : link someone in distress to others who can help. Tangible support : practical aid that addresses the source of a person"s distress. Solace : combines approach-based and emotion-focused messages to elicit positive. Solve : combines approach-based and task-focused messages to find solutions to the emotions and foster intimacy problem.
