33:620:301 Lecture Notes - Lecture 16: Negotiation

• School: Rutgers University
• Department: Management and Global Business
• Course: 33:620:301
• Professor: dennishamilton

Document Summary

Pragmatic followers: they make up a group"s basic and essential workforce, rank-and-file members. Alienated followers: they are not committed to the group or its goals, question leader"s choices. Exemplary followers (stars): will do the work, ask relevant questions and be trusted to complete tasks. Guidelines for leadership: leaders and organizations should appreciate the unique attributes and talents of each leader. Leaders should be chosen who challenge the organizational style without destroying it. Participative, considerate leadership enhances the health and well-being of followers. Good leaders are likely to be good followers. What is conflict: any situation in which incompatible goals, attitudes, emotions, or behaviors lead to disagreement or opposition between two or more parties. Functional conflict: a healthy, constructive disagreement between two or more people. Dysfunctional conflict: an unhealthy, destructive disagreement between two or more people. Examine the issue: examine the context, examine the parties. Forms of conflict in organizations: 1. Ineffective techniques for dealing with conflict: non-action--> conflict.