B MGT 341 Lecture Notes - Lecture 4: Job Satisfaction, Cognitive Dissonance

• School: SUNY Albany
• Department: Management
• Course: B MGT 341
• Professor: Marty Fogelman

Document Summary

Attitudes: a(cid:374) attitude is (cid:862)a lear(cid:374)ed predispositio(cid:374) to respo(cid:374)d i(cid:374) a (cid:272)o(cid:374)siste(cid:374)tl(cid:455) fa(cid:448)ora(cid:271)le or u(cid:374)fa(cid:448)ora(cid:271)le (cid:373)a(cid:374)(cid:374)er (cid:449)ith respe(cid:272)t to a gi(cid:448)e(cid:374) o(cid:271)je(cid:272)t(cid:863, attitude object: physical objects, issues, ideas, events, people, places, cognitive, affective, and behavioral components. Components of an attitude: cognitive component, reflects underlying beliefs, opinions, knowledge, or information a person possesses, affective component, specific feeling regarding the personal impact of the antecedent condition evidenced in the cognitive component, behavioral component. I(cid:374)te(cid:374)tio(cid:374) to (cid:271)eha(cid:448)e i(cid:374) a (cid:272)ertai(cid:374) (cid:449)a(cid:455) (cid:271)ased o(cid:374) the affe(cid:272)t i(cid:374) o(cid:374)e"s attitude. Feelings or opinions about people, places, and objects. Important because they impact behavior: ranges from positive to negative. Cognitive dissonance: a state of i(cid:374)(cid:272)o(cid:374)siste(cid:374)(cid:272)(cid:455) (cid:271)et(cid:449)ee(cid:374) a(cid:374) i(cid:374)di(cid:448)idual"s attitudes a(cid:374)d/or (cid:271)et(cid:449)ee(cid:374) attitudes a(cid:374)d behavior, cognitive dissonance can be reduced by, changing the underlying attitude, changing future behavior, developing new ways of explaining or rationalizing the inconsistency. Job satisfaction: a(cid:374) attitude refle(cid:272)ti(cid:374)g a perso(cid:374)"s positi(cid:448)e a(cid:374)d (cid:374)egati(cid:448)e feeli(cid:374)gs to(cid:449)ard a jo(cid:271), co-workers, and the work environment.