RHM 251 Lecture Notes - Lecture 7: Reinforcement, G2 Phase

• School: University of Alabama
• Department: Hospitalityand Management
• Course: RHM 251
• Professor: Ardis Hancock

Document Summary

Process: set goals with employee, give time to master tasks, compare set and attained goals, reevaluate goals and objectives. Steps in performance evaluation: 2-way communication (set time, date, information needed to complete a list of questions, statements, prepare content and evaluation) Coaching: persuading, correcting and inspiring to perform effectively in business. Discipline: activities that correct, strengthen and improve performance is a form of punishment (myth) Factors to consider: facts, seriousness, has problem occurred before, length and quality of service, should be written and included in employee handbook, positive reinforcement. Progressive discipline: oral warning, written warning, suspension (without pay)