MKT 340 Lecture Notes - Lecture 10: Customer Service, Team Dynamics, Grater

• School: University of Miami
• Department: Marketing
• Course: MKT 340
• Professor: ian Sharf

Document Summary

Reachable: don"t reach it you will stop setting goals. Time based: have a deadline attached to it. Be accessible: forced to look at it from time to time. Adv: only thing you can control is how busy you are. Conversion: % of appointments that become clients. Finders and grinders: partnership between a person that uses conversion and another one that uses activity: allocating resources. Green time: is for rpa"s 8am- 6pm mon-fri. 80% of your time with 20% of your clients that do 80% of your business: implementation: how to conduct yourself during weeks. Take 1 day a week and set up everything for the rest of the wwek. Take real vacations: minimum 1 week and not in the city you live. As soon as it becomes economically feasible, you need to hire an assistant to do non rpa"s for you: evaluation: Daily: do 1 question at the end of each day.