PSYCH 124S Lecture Notes - Lecture 31: Team Dynamics, Role Conflict, Psych
Document Summary
Group roles involve behaviors required or expected of a person occupying a certain position. Formal roles (e. g. , coach, instructor, captain are dictated by the nature and structure of the organization. Informal roles (e. g. , enforcer, mediator) evolve from the group"s dynamics or interactions among group members. Both role clarity and role acceptance are critical for team success. Role conflict exists when role occupant does not have sufficient ability, motivation, time, or understanding to achieve goal. A norm is a level of performance, pattern of behavior, or belief. Leaders need to establish positive group norms or standards (especially standards or norms of productivity). The source of the communication is critical in modifying norms. More credible, better liked, similar, attractive, high-status, and powerful individuals are more effective persuaders. Speaking in a rapid (versus slow, deliberate) manner increases persuasiveness. Modifying norms is more effective when both sides of the argument are presented and there are multiple explicitly stated conclusions.
