MEM 2221 Lecture Notes - Lecture 5: Abilene Paradox, Morale, Six Sigma
11 Dec 2019
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Document Summary
Chapter 2: historical development of engineering management (cont. ) Studies the effect of work conditions in smaller groups between men and women. Women had pride of being part of something important (esprit de corps) Hawthorne effect - the tendency of persons singled out for special attention to perform as expected. Abilene paradox - what happens when groups take an action that contradicts what the members of the group silently agree they want or need to do, the inability of a group to agree to disagree. Not all members agree but go along wit decisions because they think that"s what the group wants. Quality focused at all aspects of the company. Strive to provide customers with the products and services that satisfy their needs. Systems to facilitate quality control and improvement. Benchmarking one"s own performance and practices against others. Customer - actual and potential users of an organization"s products or services, end users.
