PSYC 178 Lecture Notes - Lecture 15: Role Conflict, Information Processing, Emotional Labor
Document Summary
Today"s material: chapter 10- stress and worker well-being. In theory this is good, but in practice it creates stress. Expected to work 85 hours a week and move beyond medical illness/challenges: another article- says we all work for amazon, meaning that we work in results-driven culture. Work stressors- actual stressors, includes task and role stressors. Moderators of the stress process- individual differences in response and social support. Consequences of stress- burnout and heart disease. Weight gain (indirect effect) stress hormones is stressful for cardiovascular system (direct effect) Selye- father of stress : defined stress as the non-specific response of the human body to any demand made on it . Can be physical (injury) or emotional/mental (anxiety: stress is complex, affects us in many ways. Cognitively- become focused on issue, less creative. Also emotional responses: eustress (good) vs. distress (bad) Ex) good to be stressed before an exam because it motivates you to study and try hard.
