ISM 3013 Lecture Notes - Lecture 4: Enterprise Resource Planning, Switching Barriers, Customer Relationship Management

• School: University of Florida
• Department: Information Systems Management
• Course: ISM 3013
• Professor: Aditi Mukherjee

Document Summary

Ism3013: week 7 notes (3. 1- processes, organizations, and information systems) Improved speed: efficiency, access, lower costs, adaptability. Supply chain management: supply chain consists of all parties involved, directly or indirectly, in fulfilling a customer request; a supply chain involves a product life cycle approach from dirt to dust , product life cycle (e. g. Internal component happens within the boundaries of the organizaiton where the packaging or manufacturing actually takes place: supply chain flows, #1 materials, raw materials (downstream, supplies (downstream, finished goods (downstream, #2 information. Increase barriers to entry, thereby reducing the threat of new entrants: bargaining power of suppliers (decrease) Increase your own supplier power: threat of substitute products or services (decrease) Increase switching costs to reduce the threat of substitute products or services: bargaining power of buyers (decrease, decrease so that you are a better choice over yoru competitors, rivalry among existing competitors (decrease)