MGMT 340 Lecture Notes - Lecture 16: Total Quality Management, Theory X And Theory Y, Supply Chain
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Exhibit 1. 4 googles rules 8 good behaviors for managers. Exhibit 1. 5 top causes of manager failure (from highest to lowest) Exhibit 1. 7 - te(cid:374) ma(cid:374)ager roles . (role: a set of behavioral expectations) Exhibit 1. 10 characteristics of scientific management: 1. 11 the ideal bureaucracy. Pg 2 pg 2 pg 2 pg 2 pg 2 pg 2 pg 2 pg 3 pg 3 pg 3 pg 4. Exhibit 1. 12 theory x (classical assumtions) and y (more realistic) [from douglas mcgergor] pg 4. E 13. 4 a continuum of channel richness refer to notes by hand. E 13. 5 10 keys to effective listening. Demings principals pg 5 pg 5 pg 5 pg 6 pg 6 pg 7 pg 7 pg 7 pg 8 pg 9. Exhibit 1. 2 the four management functions: planning select goals and ways to attain 2) organizing (performance) by assigning responsibility 3) Leading by influencing to motivate 4) controlling (resources) human, financial, raw materials, info.
