PSY 364 Lecture Notes - Lecture 11: Trait Theory, Reagent, Goal Setting
Document Summary
Listening responses: responding to client messages from client"s point of view. Influence client indirectly; influencing responses exert more direct influence. Influencing responses: move beyond client"s frame of reference. = egan (2007): influencing responses help clients see need for change and action through more objective frame of reference. Gentle process that involves the client to see something from a different point of view. A change of action is more required than they might have felt from their perspective. = helper statements that move beyond client"s frame of reference act as bridge" between listening responses and concrete change programs. Concrete change programs = specific interventions that are designed to help people to change specific symptoms, behaviors or feelings. Important to first listen to client and establish rapport. Premature use of directive influencing responses may lead to denial, defensiveness, or termination of therapy (attrition) Client is being reactive to the process of therapy in a negative way.
