BSAD 120 Lecture Notes - Lecture 2: Job Performance, Substance Abuse, Civic Virtue

• School: University of Vermont
• Department: Business Administration
• Course: BSAD 120
• Professor: Ante Glavas

Document Summary

Questions: what was the initial flaw of managers when they elaborated a model to boost. Implemented better training for sales/negotiations: listened to employees, had a division of labor and had more specialized tasks for each employee, stopped using money as the sole motivator. Use mars to diagnose the causes of poor performance and as a roadmap to create conditions that set people up to success: motivation, ability, role perceptions, situational factors, = task performance. Ability: natural aptitudes and learned capabilities required to successfully complete a task. Increase through person-job matching: selecting (hiring) qualified people, redesigning the job to match employee ability, training and frequent performance feedback. Role perceptions: beliefs about what behavior is required to achieve the desired results. Increase by: providing a clear job description, communicating what tasks to complete, how to complete them well and their relative importance, monitoring performance and offering advice, assigning mentors. Involves maintaining a good attitude with coworkers, even when annoying.