UNIV 109 Lecture Notes - Nonverbal Communication
Document Summary
12:47 pm: serves multiple purposes, and different situations will require listening in different ways. Effective listening requires the receiver to choose a perspective. Critical listening: style of listening chosen affects communication and how others respond, key terms. Decoding a message based only on its literal meaning. Decoding a message with an emphasis on understanding and sharing another"s emotions. Decoding a message to determine the facts or reality of a message without the influence of emotions. Strong emotions can cloud one"s perception or judgment. Describes things that are based on facts. Objective listening means seeing past empathy and emotions to determine the reality of a situation. Sometimes need to put feelings aside and be objective when listening to and be objective when listening to others. Be objective when listening to people you like and dislike. Attitude toward a person may cause distortion of message being delivered.
