PSYC 323 Lecture Notes - Job Satisfaction, Corporate Social Responsibility, Absenteeism
Document Summary
3. 1 - contrast the three components of an attitude. 3. 2 - summarize the relationship between attitudes and behavior. 3. 4 - identify the two approaches for measuring job satisfaction. 3. 5 - summarize the main causes of job satisfaction. 3. 6 - identify three outcomes of job satisfaction. 3. 7 - identify four employee responses to job dissatisfaction. Attitudes - evaluative statements - either favorable or unfavorable - concerning objects, people, or events. The most powerful moderators of the attitude-behavior relationships are: Cognitive dissonance - any inconsistency between two or more attitudes, or between behavior and attitudes. The importance of the elements creating the dissonance. The degree of influence the individual believes he or she has over the elements. The rewards that may be involved in dissonance. Degree to which people psychologically identify with their jobs. Beliefs in the degree of influence over the job, competence on the job, autonomy, and job meaningfulness.
