PSYC 323 Lecture Notes - Emotional Labor, Emotional Contagion, Job Performance
Document Summary
4. 2 - identify the sources of emotions and moods. 4. 3 - show the impact emotional labor has on employees. 4. 7 - apply concepts about emotions and moods to specific ob issues. Positive affect - a mood dimension consisting of positive emotions such as excitement enthusiasm, and elation at the high end (high positive affect) and boredom, depression, and fatigue at the low end (low positive affect) Negative affect - a mood dimension consisting of nervousness, stress, and anxiety at the high end (high negative affect) and contentedness calmness, and serenity at the low end (low negative affect) Emotions that have moral implications because of our instant judgement of the situation that evokes them. Positive moods are somewhat more common than negative moods. Positivity offset - at zero input, most people experience a mildly positive mood. Happy employees tend to have positive job attitudes. Sources of emotions and moods (1 of 2)
