COMM 320 Study Guide - Final Guide: American Express, Telomerase Reverse Transcriptase, Actian
20 Nov 2014
School
Department
Course
Professor
Document Summary
Chapter 9 routine letters and goodwill messages: andrea recently purchased carpeting for her home. The best way for andrea to deal with this problem would be by a b c d writing a letter to the salesperson from whom she purchased the carpeting. telephoning the salesperson from whom she purchased the carpeting. Ref: p. 177: good letters have clear content. a tone of goodwill. correct form. Ref: p. 177: correspondence for everyday business transactions consists mainly of routine requests and responses. persuasive requests. indirect requests and responses. persuasive claim adjustment requests. 4. be sure the letter uses active-voice verbs. Jancy is writing a letter to an important customer and wants to be sure that it conveys a tone of goodwill. Please credit my american express gold card account for , the amount i was double charged for an airline flight i was unable to take.
